tk bed's Privacy Policy
This policy describes in detail how your personal information is collected, what it is used for, and how it is kept secure.
1 Introduction and Scope
tk bed is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy sets out how tk bed handles the personal information of its users.
By creating an account on this platform, logging in, or using any of its services, you are considered to have agreed to this Privacy Policy. This policy should be read alongside our Terms and Conditions, which set out user rights and responsibilities in detail.
This policy applies to the following:
- The tk bed website (tkbed.cam) and all its sub-pages
- The tk bed mobile application for Android and iOS
- Communications via live chat, email, and other support channels
- Deposit, withdrawal, and account verification processes
2 What Information We Collect
2.1 Information You Provide Directly
When you register an account on tk bed, you are required to provide certain information. This information is used to verify your identity and to deliver services properly:
- Full name (as on your national ID card)
- Date of birth (for age verification — for users aged 21+)
- Mobile number and email address
- Address and nationality
- Copy of national ID card or passport (for KYC verification)
- Payment method details such as bKash, Nagad, Rocket, or bank account information
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically. This information is gathered primarily to improve platform performance and ensure security:
- IP address and device information
- Browser type and operating system
- Website usage history and navigation data
- Login time and session information
- Betting and gaming transaction records
2.3 Information Received from Third Parties
In some cases, information about you may be received through payment processing providers or identity verification agencies. This information is used solely to ensure the security of your account.
3 Purpose of Data Use
tk bed uses your information only for defined purposes. No information is sold to third parties or used for unnecessary purposes without the user's consent.
3.1 Account and Service Management
- Creating, verifying, and maintaining accounts
- Processing deposits and withdrawals (bKash, Nagad, Rocket, bank transfer)
- Providing bonuses, cashback, and VIP benefits
- Customer service and technical support
3.2 Security and Fraud Prevention
- Detecting unauthorised account access
- Monitoring suspicious financial transactions
- Preventing multiple accounts or fraudulent activity
- Maintaining overall platform security
3.3 Communication and Service Improvement
- Sending important account-related notifications
- Informing users about relevant offers and promotions
- Analysing user experience and improving the platform
- Meeting legal requirements for age and identity verification
4 Data Storage and Security Measures
4.1 Retention Period
tk bed retains your information for the entire period your account is active and, after the account is closed, for a set period to meet legal requirements. Financial transaction data may be retained for a longer period as required by law and regulatory compliance.
4.2 Security Measures
To protect your information, tk bed takes the following technical measures:
- Data transfer via SSL (Secure Socket Layer) encryption
- Database encryption and secure server environment
- Two-factor authentication (OTP) system
- Regular security audits and vulnerability testing
- Restricted staff access policy — only authorised staff may access user information
4.3 User Responsibility
No matter how strong the platform's security measures are, you are also responsible for keeping your login credentials secure. Never share your password with anyone, always use a strong password, and contact us immediately if you notice any suspicious activity.
5 Sharing Information with Third Parties
tk bed never sells your personal information. However, limited information may be shared with the following third parties to provide specific services:
5.1 Payment Service Providers
Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and various banks. This information is not used for any other purpose.
5.2 Game Providers
Minimum necessary information may be shared with game developers and live casino studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe for the purpose of operating games.
5.3 Legal Obligations
tk bed may be required to disclose information pursuant to a court order or a lawful demand from a legal authority. In such circumstances, we will endeavour to notify you within the limits permitted by law.
5.4 Business Transfers
In the event of a merger or acquisition, user information may be transferred. You will be informed in advance, and the new entity will also be bound by this Privacy Policy.
6 Cookies and Tracking Technologies
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. tk bed uses cookies to keep the website and app running smoothly and to improve your experience.
6.2 Types of Cookies
- Essential Cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: Used to remember your language preference and other settings.
- Analytical Cookies: Collect statistical data to understand which parts of the website are used most.
- Advertising Cookies: Help show relevant offers based on your interests.
6.3 Cookie Controls
You can manage or disable cookies from your browser settings. However, disabling essential cookies may make some platform features harder to use.
7 Your Rights as a User
As a registered user of tk bed, you have the following rights:
7.1 Right to Access Information
You may find out at any time what information tk bed holds about you and what it is being used for. Contact our support team to request this information.
7.2 Right to Correct Information
If any information we hold about you is incorrect, you may request that it be corrected. Keeping accurate information is not only a legal requirement but also important for the security of your account.
7.3 Right to Deletion
After closing your account, you may request that your personal information be deleted. However, some information must be retained for a set period due to legal obligations.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you may unsubscribe at any time. However, necessary messages related to account management will continue to be sent.
8 Protection of Minors
tk bed is a platform operated entirely for adults. Persons under the age of 21 (21+) are strictly prohibited from opening an account or using any service on this platform.
Age verification is mandatory at the time of registration. If it is found that a minor is operating an account, that account will be closed immediately and all related information will be deleted.
Parents who wish to protect minors are advised to use internet filtering software. tk bed and other online gaming and betting sites can be restricted through such filters. More information about our site's purpose and goals can be found on our About Us page.
9 Changes and Updates to This Policy
tk bed reserves the right to amend this Privacy Policy at any time due to technical changes, legal requirements, or business reasons.
9.1 Notification of Changes
If significant changes are made to the policy, you will be notified in advance by email or through the platform. Continued use of the platform after a change is considered acceptance of the updated policy.
9.2 Archive
Previous versions of the Privacy Policy are kept on record. You may request to view an earlier version through the support team if needed.
9.3 Regular Review
tk bed reviews this Privacy Policy at least once a year and updates it as necessary. The date shown at the top of this page indicates the date of the most recent change.
10 Privacy Contact
If you have any questions or concerns about this Privacy Policy, or any requests regarding your information, you can contact us. Our support team provides assistance in both Bengali and English, 24/7.
Contact methods:
- Live Chat: Contact our support team directly through the platform.
- Email: [email protected]
Processing your data requests (correction, deletion or export) may generally take a few business days. For complex requests, we will keep you updated on the progress.